Client Services Manager (Creative), STUDIO 59 (ALLYWN UK)

19 Oct

About the Role

Allwyn UK is looking for a Client Services Manager (Creative) to join Studio 59, its in-house creative agency responsible for delivering bold, audience-led campaigns for The National Lottery. Working at the intersection of brand, creative and production, you'll manage the end-to-end delivery of multi-channel advertising and marketing campaigns, ensuring projects are delivered on time, within budget and to the highest creative standards.

This is an opportunity for an experienced client services or account management professional who enjoys building relationships, managing complex projects and bringing creative ideas to life.

What You'll Do

Manage creative campaigns from initial briefing and concept development through to production and final delivery.
Act as the main point of contact between internal brand stakeholders and Studio 59's creative and production teams.
Oversee project timelines, production budgets, stakeholder presentations, feedback and approvals.
Coordinate multi-channel campaigns across digital, television, radio and video-on-demand.
Translate stakeholder briefs into actionable plans that inspire creative teams.
Build strong working relationships across Brand, Creative, Production, Media, Legal and external agency partners.
Manage reactive content requests, balancing fast turnaround times with creative quality.
Maintain project trackers covering budgets, deadlines, usage rights and campaign delivery.
Monitor campaign performance and provide recommendations for future improvements.
Support the development of Studio 59's account management processes and ways of working.

Who This Is For

Experienced account managers, client services professionals or creative project managers.
Candidates with experience managing multi-channel advertising or marketing campaigns.
Strong communicators who can confidently manage stakeholders and creative teams.
Highly organised individuals comfortable managing multiple projects, budgets and deadlines.
Professionals with a strong understanding of creative production processes.
Collaborative problem-solvers who can balance commercial objectives with creative excellence.
Individuals passionate about delivering impactful, audience-led campaigns.

Bonus If You Have

Experience working within an advertising agency or in-house creative studio.
Experience managing retail or consumer-facing brand campaigns.
Knowledge of television, radio and VOD advertising production and delivery.
Experience working with external agencies and cross-functional teams.
An understanding of campaign performance reporting and optimisation.

Why This Role Matters

Studio 59 is helping transform how The National Lottery connects with audiences across the UK.

As Client Services Manager, you'll play a central role in bringing together brand strategy, creative thinking and production, ensuring campaigns are delivered effectively while maintaining strong relationships across the business.

You'll also contribute to shaping the processes and working practices of a growing in-house agency, helping Studio 59 deliver creative work at scale.

Benefits

Company bonus scheme
Matched pension contributions up to 8.5%
26 days annual leave, plus 2 Life Days and bank holidays
Private medical cover
£500 wellness allowance
Enhanced maternity, paternity and adoption leave
Income protection
Employee Assistance Programme
Dental and eye care schemes
Financial wellbeing support, including mortgage advice
Volunteering days and matched funding
Flexible benefits

About Allwyn UK

Allwyn UK operates The National Lottery with a mission to grow its positive impact and generate more funding for good causes.

Its in-house agency, Studio 59, brings together creative, production, planning and media specialists to develop social-first, audience-led campaigns that strengthen engagement and deliver consistent brand storytelling.

Allwyn is committed to building an inclusive workplace and is a Disability Confident Leader.