PEOPLE COORDINATOR, BOILER ROOM

Written By SocialFIXT

WHO WE ARE

Boiler Room started in 2010 with weekly live broadcasts that opened a keyhole to London's underground. Today we remain true to that history: we exist to connect and champion local music communities to the world.

Through parties, broadcasts, films, apparel, and an ever-expanding video archive, Boiler Room has been a stage for over 9000 artists across more than 300 locations — while giving music fans everywhere unfiltered access to local dance floors, worldwide.

Everything we do is rooted in the energy of club culture and its ability to bring people together. Boiler Room exists to act as a lens on global club culture, and amplifier of the vital grassroots scenes shaping its future.

OUR WORKPLACE

Diversity is more than a commitment at Boiler Room — it is the foundation of what we do. We foster an inclusive working environment, striving to create a safe and comfortable space for all. We promote fairness and practise mutual respect toward all our employees.

Boiler Room has a zero tolerance policy for discrimination of any kind; this includes but is not limited to: racism, sexism, homophobia, transphobia, ableism, and ageism. As an equal opportunities employer, we strongly encourage all those who are suitably qualified for the role to apply; particularly those who are underrepresented in our sector, including but not limited to womxn, POC, differently-abled and LGBTQI people.


Our Benefits:

We offer a wide range of benefits. Our contractual and non-contractual benefits include the following:

  • Working hours are 10am - 5.30 Monday to Friday. 

  • 25 days holiday a year (pro-rated) 

  • Opportunities to access free guestlist to selected Boiler Room parties

  • Regular Socials (we're a friendly team and enjoy each others company)

  • Yoga sessions on Wednesdays

  • Free clothes from our apparel line every quarter

  • Private medical insurance

  • Medical Cash Plan

  • Life assurance

  • Monthly ClassPass membership

  • Access to 1-2-1’s with our mental health practitioner

  • Cycle to work scheme

  • Nursery voucher scheme

  • Auto Enrolment via NEST

  • A new Apple work laptop

  • Plus lots more

YOUR ROLE

At Boiler Room, our people are at the core of delivering events and serving communities, bringing people together worldwide. The Boiler Room People Team supports this mission by providing and creating a friendly, nurturing, productive and fun collaborative environment, whilst remaining compliant and supportive. As the People Coordinator, you’ll fulfil the needs of the employee life cycle by being the first point of contact for staff and carrying out the HR transactional and operational administration for the business. You will work with the Office Manager when necessary to maintain the office and facilities to the highest standards. 

We are looking for a friendly, results-oriented People Coordinator to join us on a part-time basis, working 3 days per week (Tuesday-Thursday). The role is office-based and located near Broadway Market.

MAIN DUTIES

  • Maintain accurate employee records through BambooHR. 

  • Be the first point of contact for all absence-related queries, pay and benefits and terms and conditions.

  • Create and issue offer letters and contracts of employment, employee variation documentation and new starter/leaver documentation in a timely manner.

  • Assist the recruitment and selection process by efficiently issuing relevant correspondence and documentation, liaising with and posting on job boards. 

  • Support the right to work process, ensuring the correct documentation, such as passports and visas are on file

  • Conduct and manage a thorough onboarding and offboarding process to ensure a seamless experience for employees.

  • Provide accurate and timely information for Payroll regarding starters, leavers, contractual changes, amendments to personal details, salary increases, commissions/bonuses and end-of-year HMRC reporting requirements. 

  • Assist the Head of People in administering the performance appraisal process by ensuring that documentation and system updates are completed by staff and HoD’s

  • Manage benefits administration. Liaise with external providers and report membership changes as required.

  • Ensure all processes are fit for purpose by suggesting improvements to guarantee efficiency and effectiveness.

  • Work with the Head of People to ensure that employment policies and procedures reflect best practice and comply with current legislation.

  • Support ER cases by taking notes and providing supplementary support as required by the Head of People. 

  • Conduct internal audits as necessary to meet both internal and external requirements. 

  • Demonstrate a strong commitment to diversity, equity and inclusion, ensuring this forms the foundation to every process, practice and decision made

Supporting Office Manager (when Required)

  • Support and work with the Office Manager as needed to ensure cover is in place 

  • Order and organise office essentials as requested

  • Assist in organising and managing staff events as required

  • Assist in ensuring that the office is fully equipped and maintained appropriately

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EXPECTATIONS (specific to your role)

  • Worked in an SME demonstrating strong administration skills (bonus points for having worked in the Creative industries)

  • Passionate about delivering a high-quality HR service to staff and the business

  • Ability to attract high levels of trust and respect at all levels.

  • Highly organised with impeccable attention to detail.

  • A self-starter with a strong work ethic 

  • Confident communicator who can handle sensitive information with discretion.

  • Problem solver - providing both logical and creative solutions 

  • A desire to own, manage and improve the HR administration of the business

  • Capable of working independently, managing multiple priorities under tight deadlines

  • Collaborative team player with strong interpersonal communication skills, self-aware, with a high EQ

  • Articulate and able to communicate well in written and spoken English

  • Need to enjoy a fast-paced and changing working environment, demonstrating flexibility and willingness to grow and learn

  • Track record of hitting deadlines

  • Able to juggle numerous tasks, responsibilities and priorities 

  • A commitment to quality and a thorough approach to work

  • Highest levels of professionalism, honesty and integrity

  • Experience in handling sensitive, confidential information and maintaining data on people platforms and Google Drive

  • Good working knowledge and familiarity with G-Suite, Cloud based HR Systems and Excel eg pivot tables, database etc

WORKING AT BOILER ROOM

EXPECTATIONS

  • Demonstrable passion and understanding of the Boiler Room brand and vision 

  • You are an energetic, organised, self-motivated individual who thrives in a fast-paced and exciting open-plan office.

  • Be focused and in line with achieving your department’s quarterly objectives

  • Facilitate inter-departmental collaboration as well as supporting your team across a variety of projects with different timelines and urgency

  • Be proactive

  • Attend a variety of meetings, including project-specific stand-ups, weekly department planning and company-wide updates, managing your time wisely

  • Be adaptable and ready to work in a fast-paced environment

  • Participate in a personal development programme and peer review

SKILLS

  • Communicate effectively in verbal and written English 

  • Excellent prioritisation skills and managing stakeholder expectations

  • Highly organised

  • Ability to work in a team as well on your own 

  • Excellent computer proficiency, specifically Microsoft Word & Excel and Google Drive

  • Present and discuss ideas clearly, and to help translate concepts to the wider team in a detailed and methodical manner

  • Ability to work autonomously and with initiative 

  • Ability to take verbal instructions and think for themselves.

KNOWLEDGE

  • Have experience working in an HR role previously 

  • Demonstrate an understanding of best practices in your field 

  • Demonstrate an understanding of latest industry standard including;

    • trends

    • tools and software

  • Be open to training and development 

ATTITUDE

  • Be a brand ambassador for Boiler Room; ensuring everything you do at Boiler Room is in line with our manifesto and vision

  • Be open to feedback from your team to benefit personal/project development and learning

  • To promote teamwork and to ensure effective working relations and communication across the whole company

  • Encourage a tolerant working environment and champion diversity within the workplace 

SocialFIXT